Privacy policy
Last updated: 10 November 2026
This policy explains what personal data smartbox.am collects, why, who it is shared with and how you can see, change or delete it.
1. Who is responsible
Smartbox LLC (Smartbox ՍՊԸ), tax ID (ՀՎՀՀ) 00497458, Sayat-Nova 18, Yerevan, Armenia, is responsible for your data. Questions and requests: smartboxllc@mail.ru or +374 33 201-200.
2. What we collect
Account: your phone number, or, if you choose “Continue with Google”, the name, e-mail address, profile picture and Google account ID that Google shares with us. We do not get your Google password and we do not ask Google for anything else (no contacts, no Gmail, no Drive).
Orders: the name, phone, e-mail and delivery addresses you enter, the items, prices and payment status. Card details are entered on the payment partner's page and never reach us.
Use of the site: pages viewed, searches and cart actions, as described in the cookie policy.
3. Why we use it
To create and open your account, process, deliver and service your orders, answer your questions, keep the shop secure (for example limits on SMS codes) and, only if you agree, send you offers. We do not sell personal data and we do not use data from Google for advertising.
4. Who we share it with
Only with the services that run the order: Yandex Delivery (name, phone and address for the courier), our payment partner (the amount and order number), our SMS provider (your phone number, to send codes and order messages) and our hosting and analytics providers, under contract. We disclose data to authorities only where Armenian law requires it.
5. Where and how long it is kept
Data is stored on servers in the European Union (Germany). Account data is kept while the account exists; order records are kept as long as Armenian tax and accounting law requires. You can delete your account at any time (section 6); orders that must be kept by law are then kept without the link to your account.
6. Your rights
Under the law of the Republic of Armenia on the protection of personal data you may ask to see the data we hold about you, correct it, or delete your account and data. Write to smartboxllc@mail.ru from the e-mail or phone on the account; we answer within 10 working days.
To stop smartbox.am using Google sign-in, remove “smartbox” at myaccount.google.com/permissions. Your account stays and you can still sign in by phone.
7. Changes
We may update this policy. The date at the top shows the current version; important changes are announced on the site.