Terms of purchase, delivery and returns

1. Who we are

The shop is run by Smartbox LLC (Smartbox ՍՊԸ), tax ID (ՀՎՀՀ) 00497458, Sayat-Nova 18, Yerevan, Armenia. Phone +374 33 201-200, e-mail smartboxllc@mail.ru. The store is open daily 10:00–20:00.

2. Products and prices

Prices are in Armenian dram (֏) and include VAT. The price you see when you place the order is the price you pay. Photos and descriptions are for guidance: a product can differ slightly in colour or packaging from its picture.

Availability is checked when the order is placed. If an item turns out to be unavailable, we will call you to offer a replacement, a later delivery or a full refund.

3. Placing an order and paying

An order is accepted when you receive its confirmation. You can pay online by card through our payment partner; the card details are entered on the payment partner's page and never reach us.

We may cancel an order if the data you gave is wrong or we cannot reach you to confirm it. Any money already paid is refunded in full.

4. Delivery and pick-up

We deliver within Yerevan only, by Yandex Delivery. The delivery fee is calculated at checkout, depends on the address and is paid by the customer to Yandex Delivery. The courier's hours and the estimated time are shown at checkout.

You can also pick the order up at the store, Sayat-Nova 18, Yerevan, free of charge. Check the product and the set contents when you receive it, with the courier or at the store.

5. Return and exchange policy

Product of proper quality. You may return or exchange a non-food product of proper quality within 14 days after you receive it, if it has not been used, keeps its presentation (packaging, seals, labels, full set, accessories) and you have the order number or the receipt. Under the Armenian law on consumer rights, goods on the government's list of non-returnable goods (for example personal-hygiene items and goods made to your order) cannot be returned.

Product with a defect. If a product is faulty or does not match its description, bring it to the store or call us within the warranty period. We will repair it, replace it with the same model or refund the price, as the law provides. Warranty terms are in section 6.

How to return. Call +374 33 201-200 or write to smartboxllc@mail.ru with the order number, then bring the product to Sayat-Nova 18, Yerevan, or agree a courier pick-up. Delivery both ways for a return of a product of proper quality is paid by the customer.

Refund. The money goes back to the card or the way you paid, within 10 days after we receive and check the product. The delivery fee paid to Yandex Delivery is not refunded when the product was of proper quality.

6. Warranty

Products are covered by the manufacturer's or the official reseller's warranty. Its length is on the product page or in the warranty card in the box. Warranty does not cover damage from misuse, liquids, drops or repairs by third parties.

7. Personal data and cookies

We use your name, phone, e-mail and address only to process, deliver and service your order and, if you agree, to send offers. We do not sell personal data. How we use cookies is in the cookie policy.

8. Disputes and changes

These terms are governed by the law of the Republic of Armenia. We try to settle any complaint by agreement first: write or call us. A dispute that cannot be settled goes to the competent court in Armenia. We may update the terms; the version published here on the day of your order applies to it.